Hosting & Care Plans

Making sure your website is running smoothly

Leave the hassle to us

Trust us to manage your website

Running your business is your number 1 priority. As an owner of a successful business, you don’t have the time or expertise to keep your site updated and secured.

That’s why Katakuru offers our affordable care plans to keep your website running smoothly while you focus on the important things for your business.

Technology Is Always Changing And Evolving

Your phone, your computer, and even your smart TV need to be kept up to date with the latest software (for security and functionality). Your website must also be monitored and updated.

When you have a business to run, updating and optimizing your site can take up time that could be spent on more valuable tasks inside your business. This is why we created our Website Care Plans, to relieve you of the burden and headache so you can focus on the tasks that drive growth and generates revenue.

Why should I purchase a Care Plan?

Your website forms the hub of your online presence. This is where potential customers, and perhaps investors come to find out who you are and what your company does. Your website was created with a solid foundation and was built to portray the image of your business.

While most WordPress websites are built upon a solid foundation, we need to install additional software to extend the functionality of your site. Some of these additional plugins are free, but many are premium licensed plugins that require a yearly subscription. Keeping these plugins up to date is critical to ensure your business website is able to achieve the goals you set when building it.

A typical Katakuru website has around R10 000 worth of yearly plugin licenses (give or take depending on each site’s requirements). We have bought developer licenses to these plugins allowing us to use the plugins on client sites, so that our clients never have to pay these subscription fees – it’s all included in the Care Plan!

Standard

R 399 Monthly
  • WordPress and Plugin Upgrades
  • Website Backups to Cloud
  • Security Scanning
  • 24/7 Uptime Monitoring
  • Monthly Maintenance Report
  • 4 x Website Changes
  • Priority Support
  • Advanced Reporting Dashboard
  • Monthly Consulting Call

Premium

R 799 Monthly
  • WordPress and Plugin Upgrades
  • Website Backups to Cloud
  • Security Scanning
  • 24/7 Uptime Monitoring
  • Monthly Maintenance Report
  • 8 x Website Changes
  • Priority Support
  • Advanced Reporting Dashboard
  • Monthly Consulting Call
Popular

Elite

R 1599 Monthly
  • WordPress and Plugin Upgrades
  • Website Backups to Cloud
  • Security Scanning
  • 24/7 Uptime Monitoring
  • Monthly Maintenance Report
  • Unlimited Website Changes
  • Priority Support
  • Advanced Reporting Dashboard
  • Monthly Consulting Call

Frequently Asked Questions

If you are on this page, we were more than likely involved in the creation of your website. This means we know your website’s inside out.

We also provide all of our WordPress Care customers with premium paid plugins. These plugins will ensure that your site is safe from hackers, optimized for the search engines and are loading fast for a great user experience. These are the same plugins we use on all of our own sites, and you can rest assured that we have chosen only the very best. The plugins include Shortpixel ($120 value), WP Rocket ($199 value), Elementor Pro ($149 value) and SEOPress Pro ($39 value). From time to time we add more premium paid plugins to this list to increase the value of our plans.

These are tasks that can be implemented in less than 30 minutes and INCLUDE edits to content, changing plugin settings and CSS adjustments.

Tasks that we EXCLUDE are custom development (PHP, plugins, themes, advanced contact forms, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out brand new sites or subdomains.

EXAMPLE A

  • Included: You ask us to change the logo on your site with a new logo that you provide to us.
  • Excluded: You ask us to design a new logo for your company.

EXAMPLE B

  • Included: You ask us to add a new product to your WooCommerce website (and you provide the images and all content)
  • Excluded: You want us to create a custom checkout process, or to add a new payment gateway for your WooCommerce store.

EXAMPLE C

  • Included: You ask us to take the text you emailed to us, and use it to replace the text on your About page.
  • Excluded: You want us to write the content for your About page.

EXAMPLE D

  • Included: You ask us to install and setup a plugin to use its standard functionality.
  • Excluded: You want us to create new functionality that doesn’t exist in a plugin.

Note: We can assist with some of the above mentioned excluded tasks, but these will be done on an ad-hoc basis where we quote you before any work starts.

Yes, you read that right! On the Elite package we offer unlimited website changes as long as the task is less than 30 minutes. You pay your monthly subscription and we provide the technical support. Easy peasy lemon squeezy.

We do! We love to work on eCommerce sites that are built on WordPress and WooCommerce. Websites like these have advanced functionality, and thus they require our Elite plan.

These sites take more resources to manage, so it is vital to ensure you are on the right plan to have your site be secure, fast and running smoothly.

Our care plans each cover a single site. Please note that subdomains are counted as separate sites, as these are separate installations of WordPress and they run different plugins and themes.

If you own multiple sites, you will need to order a plan for each site. You have the freedom to choose different plans for each website.

We will happily work with any hosting company. We fully understand that each site owner has their own requirements when it comes to performance, service and budget.

We do have a list of trusted hosting providers that we can provide to you.

It is critical to mention at this point that shared hosting will limit your resources and will impact on your site’s speed and security.

Right now we keep to typical office hours in South Africa (Mo-Fri, 8:00-17:00).

We are working on plans to expand the team so that we can assist outside of typical office hours.

This will depend on when the initial request is received. We always aim to acknowledge requests within 2 hours. Resolution time on the plans that include Priority Support will be under 48 hours, while the plans without Priority Support typically have resolution time of between 3 and 5 working days.

It is important to note that any request containing multiple small edits will be broken into separate tasks.

We will keep your website with your current hosting company if you don’t want to move.

If you are unhappy with the performance of your site at your current host, we can send you our list of trusted hosting providers. These providers have been handpicked by us over the past 10 years, and most of them offer free migrations.

We have structured these plans to be as affordable as possible for you, and it just makes more sense to handle these requests via email rather than phone.

We can only handle a handful of calls every day, but with email we can handle a larger volume meaning we have more time to complete those edits you need done ASAP.

  • WP Rocket ($199 value): this premium caching plugin speeds up your site’s loading time to ensure visitors find the relevant info quickly.
  • Shortpixel ($120 value): this premium image compression plugin ensures your images are as tiny as possible without sacrificing any of the resolution/quality.
  • SEOPress Pro ($39 value): this premium SEO plugin ensures that your website is search engine friendly and lays an excellent foundation for a SEO campaign.
  • Elementor Pro ($199 value): This premium page builder plugin allows you to create beautiful web pages.

We do offer custom development as a supplement to our ongoing care plans. If you have a larger project that falls outside the scope of your normal care plan, we will gladly assist you in estimating the work and effort required.

Custom development is charged at R750/hour. You will provide the details of the project, and we will provide an accurate estimate. Work only starts once you give us the go ahead.

  • eCommerce (we only support WooCommerce sites at the moment. We do have plans to expand this offering)
  • Membership sites (Memberpress, Restrict Content Pro, s2 Member, etc)
  • Learning Management (Learndash, LifterLMS, Sensei, etc)
  • Multilingual (WPML, Polylang, qTranslate-X, etc)
  • Outside API/software integrations
  • Multisite installations (including subsites of a multisite network)

SIGN UP TODAY!

You are about to take the next step in ensuring your website is fast, secure, backed-up and ready to serve your potential and existing customers.

Sign up below and we will be in touch shortly to make the necessary arrangements for your care plan.